Features

Talkfree TollFree means your customers can contact you anytime, from anywhere - for free.

No matter where your customer is calling from, Talkfree can provide you with 0800, 0508 or word numbers and ensure that these important calls are directed to the most appropriate answer point. And it won't cost your customers a thing!

Choose one feature FREE

Follow Me enables you to dial into an automated prompt service and change your TollFree terminating number instantly. Dial in free from anywhere in New Zealand. Perfect for quick changes, or if you are on call.

Call Advance on Busy / No answer ensures your calls are always answered first time. If your primary terminating number is busy or not answered, the call can terminate on other pre-defined numbers.

TollFree Notification plays a quick beep, so that you know your incoming call is TollFree. Perfect for sales calls.

$5 Per Month Features

Geographic Routing gives a local service - nationwide, by routing your calls to specific terminating numbers, based on what regions the calls are made from. Your customers' calls can be directed to the branch or office that is closest to them.

Time Dependent Routing means your calls can be routed to different places at different times, designed to suit your staffing schedules and ensure your calls are handled efficiently after hours or on public holidays. You define the time periods and select which days of the week each time band should apply.

Menu Routing directs your customers to the most relevant personnel, reducing the need to transfer calls around the office or the country. Customised announcements assist your callers in choosing a destination.

Percentage Call Distribution helps to route your calls to where you have the resources available to handle them. Your workload can be shared between multiple locations as you can allocate a percentage of calls to different terminating numbers.

Originating Number Routing guarantees your most valued customers are routed through to the most appropriate destination. You determine which number your high value customers will terminate on, based on their incoming phone number.

Call Screening will assist with cost reduction by ensuring your time is not wasted dealing with nuisance callers. You decide which numbers to treat differently i.e. block mobile phones or restrict certain numbers or regions.

Pre-Announcement screens out unwanted callers if they have misdialled, or encourages your callers to make sure they have the necessary information before their call is presented. Your caller will hear a pre-recorded message and then decide to end the call or continue.